Player Safety
How Self-Exclusion Works — and Where It Stops
Last reviewed: September 2026
Self-exclusion is a request to be locked out of gambling for a set period or indefinitely. It is the strongest control an operator offers, and it is also the one most often misunderstood: people assume it covers gambling in general, when in practice it usually covers one brand.
This page explains the three layers of exclusion, which layer offshore crypto sites sit outside of, and how to combine them so that the block does not depend on a single operator honouring it.
The three layers
Layer 1 — operator-level exclusion
Requested in the account settings or from support. Blocks login and deposits at that brand for the chosen term. The important question is scope: if the operator runs multiple brands on one platform, does the exclusion apply to all of them? Ask in writing and keep the answer.
Layer 2 — jurisdiction-level schemes
Some regulated markets run a central register that every licensee in that market must check. Where one exists it is far stronger than a single-brand block, because it applies across all licensed operators at once. It binds only operators licensed in that jurisdiction, though — which is exactly why it usually does not reach offshore crypto sites.
Layer 3 — device and network blocking
Blocking software installed on your own devices, or filtering at the router or DNS level. This is the only layer that covers sites you have never registered with, and the only one that does not depend on an operator's compliance. For crypto gambling it does the heaviest lifting.
Building a block that holds
- Withdraw any remaining real-money balance first, and record what it was.
- Request exclusion in the account settings if possible; if only email is offered, send it and keep the thread.
- Ask explicitly whether the exclusion covers every brand operated on the same licence, and get it in writing.
- Unsubscribe from email, SMS and Telegram marketing separately — exclusion does not always stop promotions.
- Register with any central scheme available in your jurisdiction.
- Install blocking software on every device, and ask someone you trust to hold the uninstall password.
- Remove card and exchange auto-buy setups, and move long-term crypto holdings to a wallet that is inconvenient to reach.
Why the crypto layer matters most
Card-level gambling blocks and national registers were designed for fiat rails and licensed operators. A self-custodied wallet sending funds straight to an offshore site passes through neither. If your plan relies only on those two, it has a gap the size of your wallet.
If an operator ignores an exclusion
Accepting deposits from an excluded player is a serious failing. Keep evidence: the exclusion request and its confirmation, the deposit records, and any marketing received after the start date. Then escalate — first as a formal complaint to the operator, then to the dispute body or regulator named on its licence. Our guide to escalating a crypto casino complaint sets out the route and the evidence pack, and how to check a casino licence shows how to find which body actually has jurisdiction.
Outcomes cannot be promised, and recourse against an offshore operator is often limited. Do not treat escalation as the safety net — treat the device-level block as the safety net.
Common questions
- Does self-exclusion at one crypto casino block its sister sites?
- Not automatically. Many operators run several brands on one platform, and exclusion is often applied per brand. Ask support in writing whether the block covers every brand on the same licence, and keep the reply.
- Can I reverse a self-exclusion early?
- A properly implemented exclusion cannot be lifted before its term ends, and reinstatement afterwards should require a deliberate request plus a waiting period. If a site lifts one instantly on request, that is a meaningful negative.
- Do national self-exclusion registers cover offshore crypto casinos?
- Generally no. National schemes bind operators licensed in that jurisdiction. An offshore site outside the scheme is not covered, which is why device-level blocking matters.
- What happens to my balance when I self-exclude?
- Most operators state that remaining real-money balance is returned, but the process and any bonus-balance forfeiture vary by terms. Withdraw what you can first, then exclude, and keep a record of the balance at the time.